Frequently Asked Questions
Everything you need to know about your OMF home experience.
What are your standard shipping times for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for white-glove furniture delivery.
Do you offer a warranty on OMF products?
Yes, all OMF furniture and home decor items come with a standard 12-month manufacturer warranty covering structural defects and craftsmanship to ensure your peace of mind.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture items.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home purchases.
Are your materials sustainably sourced?
OMF is committed to sustainability. We prioritize suppliers who use FSC-certified wood and eco-friendly textiles to ensure our products are as kind to the planet as they are to your home.